Shipping policy

1. Shipping & Delivery

Silky Studio delivers orders within South Africa using Aramex Store-to-Door courier services.

Our estimated delivery timeframe is:

8–11 business days

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather, unforeseen circumstances, or other factors outside our reasonable control.

2. When Does the Delivery Period Start?

The estimated 8–11 business-day delivery period begins once your order has been processed and handed over to the courier, unless otherwise stated during checkout.

Order processing may take additional time before the parcel is handed to Aramex.

3. Courier Delays

Silky Studio uses Aramex as an independent courier service. Once your parcel has been handed to Aramex, the courier is responsible for transporting and delivering the parcel to the delivery address provided by the customer.

Silky Studio cannot guarantee the courier's exact delivery date or time.

Where a delay is caused by circumstances outside Silky Studio's reasonable control, including courier backlogs, adverse weather, road closures, strikes, public disturbances, incorrect or incomplete delivery information, failed delivery attempts, or other unforeseen events, Silky Studio will not be responsible for the resulting delay to the extent permitted by South African law.

However, nothing in this policy removes or limits any consumer right or remedy that cannot legally be excluded under applicable South African law.

4. Tracking

Once your order has been dispatched, tracking information may be provided to you.

Customers are responsible for using the tracking information provided and ensuring that someone is available to receive the parcel where required.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Correct delivery address
  • Suburb
  • City/town
  • Postal code
  • Contact telephone number

Silky Studio is not responsible for delays, failed deliveries, additional courier charges, or returned parcels resulting from incorrect or incomplete information supplied by the customer.

If an order needs to be re-shipped because incorrect delivery information was provided by the customer, additional shipping charges may apply.

6. Failed Delivery Attempts

If Aramex attempts delivery and is unable to complete the delivery because nobody is available, the address is incorrect, access is unavailable, or another issue prevents delivery, the customer may need to arrange a further delivery attempt directly with the courier.

Additional charges may apply where the additional cost results from information or circumstances attributable to the customer, to the extent permitted by law.

7. Delayed Orders

If your order has not arrived within the estimated 8–11 business-day timeframe, please contact us at:

silkystudio06@gmail.com

Please include your:

  • Full name
  • Order number
  • Delivery address
  • Aramex tracking number, if available

We will assist with following up on the shipment with the courier.

8. Lost or Missing Parcels

If tracking indicates that a parcel has been delivered but you have not received it, please contact Silky Studio as soon as possible at silkystudio06@gmail.com.

We may require information from you to assist with the courier investigation.

9. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of:

  • The outside of the parcel
  • The shipping label
  • Any visible damage
  • The product and packaging inside

Contact us at silkystudio06@gmail.com as soon as reasonably possible.

This does not affect any statutory rights you may have regarding defective or damaged goods.

10. Delivery Risk & Consumer Rights

Silky Studio will comply with applicable South African consumer-protection laws.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or waive any consumer right, remedy, or protection that cannot legally be excluded or waived.

The Consumer Protection Act provides rules concerning delivery, including circumstances where goods are delivered at a different location, date, or time from what was agreed.

11. Force Majeure / Circumstances Outside Our Control

Silky Studio will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Floods
  • Fires
  • Natural disasters
  • Road closures
  • Strikes or industrial action
  • Civil unrest
  • Courier network disruptions
  • Power or telecommunications failures
  • Government restrictions
  • Public holidays
  • Unforeseen transportation problems
  • Other events outside our reasonable control

Where such an event occurs, we will take reasonable steps to assist with the delivery of your order.

12. Contact

For shipping-related enquiries:

Silky Studio
📧 silkystudio06@gmail.com
🇿🇦 South Africa